We have compiled a list of frequently asked questions regarding accommodation, the surrounding area, transport, health and safety. If you unable to find what you are looking for here please feel free to contact us at resweb@saflodge.co.zw and we will be happy to answer any questions you may have.

Victoria Falls, Zimbabwe FAQs

Zimbabwe has a temperate climate, despite its location in the tropics. The summer months, from September to March, are hot and humid, often with brief thunderstorms in the afternoons, while the winter months, from May to August, are generally mild and dry.

Victoria Falls, one of the Seven Natural Wonders of the World, is a year round destination. However, the water levels vary throughout the year, being at their highest between April and June, and their lowest from October to December. Viewing the Victoria Falls at different times of the year offers different experiences – in high flow its entire length is a thundering wall of falling water, whereas in low flow the underlying structure can be seen and visibility is clearer.

Activities may be booked at the Victoria Falls Safari Lodge’s Activities Desk which is open daily from 7am to 7pm. Guests staying at Victoria Falls Safari Lodge, Victoria Falls Safari Club and Victoria Falls Safari Suites can add all activity charges to their room account and settle upon check out by cash or credit card.  Guests at Lokuthula Lodges paying by credit card may settle for activities at Victoria Fall Safari Lodge reception.  Please note that all relevant National Parks fees are paid directly to National Parks in cash.  It is recommended that you have the correct amount for the Park fees.

All rooms at Victoria Falls Safari Lodge, Victoria Falls Safari Club and Victoria Falls Safari Suites are air conditioned and also have ceiling fans.  Lokuthula Lodges only have ceiling fans.

Babysitting services are available on request at an extra charge of $5 per hour (current rate).  Services need to be booked by 10am, if a babysitter is required for that evening.

Zimbabwe is currently experiencing a cash shortage, so it is advisable that you bring some cash. It is recommended that some of your money is in small denominations to pay for National Park fees, souvenirs, gratuities and sundries.  Meals at the Victoria Falls Safari Lodge resort and activities may be settled by credit card.

American Express, MasterCard and Visa credit cards are widely accepted in Victoria Falls town, Zimbabwe. However, entrance to Victoria Falls Rainforest needs to be paid in cash.

The main Zimbabwean currency is US Dollars, however, South African Rand, Euros, British Pounds and Australian dollars are also legal tender. We advise you to travel with smaller denominations such as US$1, US$5, US$10 and US$20.

Single and double entry visas are available at port of entry into Zimbabwe. For multiple entry visas it is necessary to apply before travel.

English is the official language, while Shona and Ndebele are the major indigenous languages.

There is a well-equipped private clinic in Victoria Falls. There are also emergency evacuation services available should they be required. We recommend purchasing travel insurance when visiting foreign countries.

The Zimbabwean side has two thirds of the Victoria Falls with 13 of the 16 viewing points. Time permitting, we recommend viewing from both countries as each offers a unique perspective of the Falls. However, in the dry season, particularly from October to early December,it is recommended that you see the falls from the Zimbabwean side, as there is very little water on the Zambian side.

It costs US$30 per person for international visitors, US$20 per person for SADC residents (with proof of residence) and US$7 per person for Zimbabwean residents (with proof of residence). These rates are current and subject to change.

Victoria Falls is in a malaria area, therefore we advise you to take precautions, particularly during the rainy season between the months of November and April. Please consult your doctor before travelling.

Tap water at the Victoria Falls Safari Lodge resort is safe to drink. Bottled water is also readily available.

Yes. The Victoria Falls Tourism Police unit are available to assist, advise, guide, and where necessary to prevent any street salesmen from becoming an irritation. They can be identified by their neon vests.

Yes, there is complimentary Wi-Fi available for guests at Victoria Falls Safari Lodge, Victoria Falls Safari Club and Victoria Falls Safari Suites. Guests at Lokuthula Lodges may purchase Wi-Fi vouchers at the Lokuthula reception or at The Boma bar.

Victoria Falls Safari Lodge resort offers a complimentary hourly shuttle service, which runs to and from the town and the Victoria Falls rainforest from 7.45am to 9.45pm. The shuttle service follows a set route and is available to all guests.

Our guest relations desk will be happy to assist you in re-confirming any flight arrangements you have.

We are members of Pack for a Purpose, a global initiative that allows travellers like yourself to make an impact on the community at your destination. Save a few kilos of space in your suitcase and bring supplies for local schools or medical clinics. Click here for more information on what supplies are needed. Alternatively, you could make a donation to Victoria Falls Anti-Poaching Unit, which strives to conserve the wildlife and its natural environment in the region. For more information visit www.vfapu.com.

Chobe, Botswana FAQs

Botswana Tourism Development Levy!

The Ministry of Environment Natural Resources’ Conservation and Tourism through the Botswana Tourism Organisation wishes to announce the introduction of an obligatory Tourism Development Levy (TDL).

The objective of the Levy is to raise funds for conservation and national tourism development in order to support the growth of the industry and broaden the tourism base, resultantly improving the lives of the people of Botswana.

Download more information here: Botswana Tourism Development Levy

Children under the age of 18 travelling into Botswana are required to produce certified copies of unabridged birth certificates, in addition to their passports. If one parent is not travelling with the child, the other parent’s affidavit consenting to such travel should be produced. However, an affidavit will not be required if the father’s name does not appear on the child’s birth certificate. Botswana’s Ministry of Nationality, Immigration and Gender Affairs introduced these requirements on October 1, 2016, to tackle human trafficking by managing the movement of children across the country’s borders.

Safari coloured clothing, cameras, binoculars, sunglasses, sunscreen and a sun hat. Evenings and early mornings are chilly during the winter months of April to August, so pack warm clothes if you are visiting during this period.

There is a risk of malaria from November to May, when it is recommended you take anti-malaria prophylactics. Please consult your doctor prior to departure.

No, Ngoma Safari Lodge is located in a wildlife area, so it is advisable to keep them closed.

Botswana has a dry semi-arid climate. The summer months from November to March are often hot and humid, but most of the rain also falls during this period. However, the rain storms are usually brief, and are followed by sunshine. May to August is winter, also known as the dry season, as there is virtually no rain. Winter days are sunny and warm, but the nights can be very cold. During the in-between months of April, September and October it tends to be dry, but the days are cooler than in summer, and the nights are warmer than in winter.

The weather is ideal during the months of April, May, August and September. The best period for wildlife viewing is June to December, although game can be seen throughout the year.  Most of the wildlife produce their offspring between November and March, making this time excellent for seeing young ones everywhere. Chobe is home to more than 400 species of birds, with birding opportunities best from December to May.

We are in northern Botswana, 55km from Kasane, where the closest international airport is located. The drive from Kasane to the lodge is on a good tarred road through Chobe National Park, allowing for game viewing opportunities en route.

Scheduled activities include a full day safari comprising a boat cruise on the Chobe River, picnic lunch and a game drive in the Chobe National Park. Day and night game drives, birding and visits to the local village are also on offer.

By staying at Ngoma Safari Lodge you are already assisting, as part of the proceeds from your booking go directly to the local community. However, you are also welcome to bring schooling supplies, such as stationery, and sporting equipment and clothing for sports such as soccer/football, volleyball and netball.

Setswana is the national language, but English is the official business language and is widely spoken.

At Mabele village, near Ngoma Safari Lodge, there is a small selection of basketry made by local women. Souvenirs may also be bought in Kasane.

Chobe National Park is home to the largest elephant herds on Earth, so it is almost guaranteed you will see them, as well as plenty of buffalo and zebra, especially between August and October when up to 2,000 migrate through the park. Lion, leopard, wild dog, hyena and jackal, may also be seen, as well as giraffe, warthog, baboons and monkeys and many antelope species including lechwe, puku,kudu, roan and sable. A cruise on the Chobe River will give you a close up view of hippo, crocodile and many water birds, as well as the unforgettable sight of elephant swimming trunks up across the water.

Please advise us of any special dietary requirements prior to your arrival.

Your stay at Ngoma Safari Lodge is on an all-inclusive basis.  However, you may wish to bring US Dollars with you in small denominations to buy souvenirs and sundries.  Alternatively, the local currency, Pula, may be drawn from ATMs in Kasane.  MasterCard, Visa and American Express credit cards are widely accepted.

Yes, it is safe to drink, but we do provide bottled water.